 Shipping And Delivery Policy & Details All Delivery's are sent with Royal Mail 1st Class Recorded Signed or by our own personal FM Representative employee to assure your order reachers you quickly and safely. The delivery is FREE for orders over £45 or £3.95 for orders under £45, delivery includes recorded signed 1st Class Royal Mail Delivery or Personal delivery by our own FM team member. Please note we only deliver to the United Kingdom. The estimated time for orders to arrive from the day the order is placed to the day you receive it is around 3-12 working days depending on what day of the week the order is placed. If you have not received you order after 12 working days, contact us and we will track down your orders location and get back to you with the information. Below shows you the expected delivery date for the dates of each order placed. If Ordered on a... Day Order Placed / Expected Delivery Time / Courier Monday - 8 to 11 Working days Royal Mail Tuesday - 7 to 10 Working days Royal Mail Wednesday - 6 to 9 Working days Royal Mail Thursday - 5 to 8 Working days Royal Mail Friday - 4 to 7 Working days Royal Mail Saturday - 4 - 7 Working days Royal Mail Sunday - 4 to 7 Working days Royal Mail Any questions at all regarding delivery, shipping, returns, replacements or refunds, feel free to send a question in and we will get back to you ASAP. Thank You. Contact Us - Questions Or Queries |  Return And Replacement Policy & Details If your item is not what you ordered and you have not used the product or opened the packaging then you will have the choice of a full refund or replacement which will be issued as soon as the item has been returned to us. When returning and order please fill out the returns form and place it in the bag along with the returned items and order form receipt. If a replacement or refund is wanted then you must send back the return form, receipt and item(s) within 28 days of placing your order. When a refund is given it will be for the value paid for the items returned, not the postage and delivery amount. Also please be aware that you will have to pay the postage to return the items, to ensure the items successfully get back to us we recommend you send it recorded delivery, as if we do not receive the items back we will not be able to give a refund. If you want a replacement one as the one you have received is incorrect, then please indicate it on the returns form and we will send the correct one out to you. If a replacement or refund is wanted you will have to pay the postage to send it back to us, however we will pay the postage and packaging deliver cost on the replacement we send back to you if the fault was on FM Designer Fragrances side. Please remember if you want to return an item the item can only be returned if it is unopened. If your item has been damaged in any way, then it would have been damaged in the delivery process. If your item is damaged then contact us, so we can contact the courtier and get you the compensation for your damaged item, please be aware you will have to return the product so it can be used as evidence for the claim in order to get you the compensation. We keep a record of every order and keep a statement/proof of postage for every item we send to you, so if your order does not arrive, it means it has been lost in the post, if this has happened contact us and we will track your item to see where it is, and either give you a refund or resend you it once we have tracked it down (As all orders are tracked until they reach the delivery address destination). |
